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208个外企面试难题-第4章

小说: 208个外企面试难题 字数: 每页3500字

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Q:Give an example of how you saw a project through;despite obstacles。  
A: I actually rotated off an account but kept my hand in it as an adviser; because the client had threatened to pull the account if he wasnt dealing with me。Over three months I was able to make the client more fortable with my replacement while I slowly decreased my presence。  
问:告诉我你做决策的一个例子。  
答:我曾努力把我们的生产系统转变为专用路线。最大的问题就是说服厂里的工人,因为他们要学会用不同的方法来做这工作,但这个策略是可行的。我向他们保证在几个月内这份工作就会变得很容易了,那时我们每个职员每周能节省4个工作时,  
我还说服了管理部门用一半储蓄去提高利润分红,这样做也赢得了员工们对我的支持。  
描述你坚持达到目标的一个事例。个人目标(例如:一个可以反应你发展一项新技能的兴趣的个人目标)在这里会更适合。说明你怎样收集资料、预见困难和对付压力的。  
Q:Share an example of your determination。  
A:I led an effort to change our production system over to dedicated lines。The biggest problem was convincing the factory workers that this strategy made sense;even though theyd have to learn to do their jobs differently。  
I assured them that within a few months their jobs would be easier;and we'd save about four manhours per employee per week。I convinced management to increase the profit sharing account using half of those savings;which also helped get the employees on my side。  
问:让我听一下你勤奋或有恒心的实例。  
答:上次在我们系统安装的过程中,顾客改变了要求。在新的花费由顾客负责的条件下,  
我的同事同意了顾客的要求,决定按时完成工作。虽然知道这份工作要3个月时间才能完成,但我们每周花70~80个小时,最后我们完成了。  
描述你自己的职业个性,包括有毅力、勤奋刻苦和有责任感。说明你如何收集资料、运用时间管理技巧或有超前意识。举出具体例子。  
Q:Share an example of your diligence or perseverance。  
A:About halfway through our last system installation;the client changed her requirements。Our partner agreed that;at the new costs the client would incur;we could still meet the original pletion date。It took about seventy to eighty hours a week for us to get the job done;but we did it;knowing that it would be over within three months。  
问:描述你解决棘手的问题或是谁都不愿意接受的任务的情况。  
答:我必须决定在我的部门里要取消哪项开支才可以使花费降低大概5%。  
我尽可能地保持客观。最后结果是通过减少每个科组领导的旅游开支,让他们负担所要减少的经费的25%,这是我们销售分部的一大笔经费。在可能的时候减少出差,并通过买打折机票而实现大部分的节约。  
描述你曾愿意甚至是自愿去解决的一个曾被尝试但未能解决的问题。或者描述你完成的即使在短期内不甚受欢迎,可对公司的长远利益有重要作用的事情。例如,你的回答或许应包括对待一个难对付的员工或改进工序计划。  
Q:Describe a time when you tackled a tough or unpopular assignment。  
A:I had to determine which budgets would be cut within my division to yield an overall 5 percent cost reduction。I tried to remain objective and keep the personalities of department heads out of the decision。Ultimately;I ended up getting each department head to mit to a 25 percent reduction through frugal travel expense planning;which was an enormous part of our sales division's costs。We acplished most of the savings by bining trips and by securing two week advance airline reservations whenever possible。  
问:你现任的老板会不会把你看做是一个有超前意识的员工?  
答:绝对会。实际上,在我年度工作评语里她说我是她员工队伍中最可靠和适应能力最强的人。我认为主要归因于我善于应变和超越别人的能力。您想听一个例子吗?  
随时准备提供一个你毅然坚持到底并获得重大成果的重要项目。说明你在解决一个棘手问题时的可靠性和自觉性。假如你描述你“长时间工作”,则要保证说明你这个时间是高效的,而不是低效率的。  
Q:Would your current boss describe you as the kind of employee who goes the extra mile?  
A:Absolutely。In fact;on my annual evaluations she writes that I'm the most dependable and flexible person on her staff。I think this is mostly because of my ability to juggle and prioritize。Would you like an example?                 
第二部分(6~10问)   
韦鲁基 
问:你去年上班请假几天?为什么?  
答:去年我请假4天,3天是因我染上了流感,而另一天是因我的亲属过世。无故旷工或迟到的记录,或反映职业道德的欠缺,或是操作能力低下都可能对你不利。以你的工作自觉性、责任感还有你的守时和可靠性及可靠的出勤记录去向面试官说明。如果你认为你有可能因出勤或不可靠而得一些不佳的看法,那你最好准备一个详细的、令人可谅解的解释。  
一个相似的问题:“你会准时吗?”也有可能会被问到。  
Q:How many days were you absent from work last year?Why?  
A:I was absent four days last year;three because I came down with the flu;and one due to the death of a family member。  
问:讲述你没能发挥你能力的一次事例。  
答:我第一次被引见给董事会的时候,我没有料到他们会问其他一些问题。除了我准备汇报的事情外我没有准备其他任何东西。现在我的上司和我都绞尽脑汁提前准备所有的“怎么样”。  
这个问题要求求职者去叙述一次消极的情况。根据问题的意思讲一件早期因没工作经验而造成的工作失误。然后说明作为上次的经验教训,你现在有了更好的判断能力。  
Q:Tell me about a time you didnt perform to your capabilities。  
A:The first time I had to give a presentation to our board;I failed to anticipate some of their questions。I was unprepared for anything other than what I wanted to report。Now my director and I brainstorm all the whatifs in advance。  
问:员工们有的注重思想,有的注重实干,你如何评价自己呢?  
答:对我来说在每个项目上都有明确的方向是重要的,那就是为什么与思路清晰的管理者在一起,我能成为很好的支持者的原因。我总是能很好地完成任务。  
通过这个问题,面试官在寻找一个恰当的人选。假如工作以团体为主而该应聘者偏爱独立工作,那问题就出现了。在完成过去的工作项目时,你是否按工作任务所指定的界限进行呢?  
Q:Employees tend to be either concept oriented or task oriented。How do you describe yourself?  
A:It's important for me to have clear direction on each project。That's why I'm good in support roles;with managers who have very specific ideas。Im thorough at carrying out the tasks。  
问:你的同事会告诉我有关你注意细节方面的什么呢?  
答:我的同事总是靠我给他们指出他们工作中忽略的东西,所以他们很可能会告诉您,我在工作中考虑得很周密。  
在这里,面试官感兴趣的是应聘者的独立性和完成工作的能力。你负责任吗?你是否卓有成效地为团体活动做贡献而不是被卡在一些无关紧要的细节上?你能有效地利用你的时间吗?假如是的话,举出一个别人称赞你的例子。  
Q:What would your colleagues tell me about your attention to detail?  
A:My coworkers always count on me to help them think through what might have been overlooked;so they probably tell you I think throug processes from A to Z。  
问:日常工作中,你怎样应付压力?  
答:我每周至少出去吃一顿饭并借此清理一下我的大脑。我自己有一个原则,即直到我觉得冷静了才对事情作出反应。我先思考,然后行动,我已学会了加班加点地干活。  
在这里,叙述一个你已解决的压力较大的项目,及你在这个项目中组织每一步骤时所采取的具体行动,以及如何把工作坚持下去的事例,这可能会有好处。在压力下你是如何保持心境的平和及保证你的职业水准的?  
Q:How do you manage stress in your daily work?  
A:I try to get out for lunch at least once during the week to clear my head。I also have a personal rule that stops me from reacting to any problem until I fee calm about it。I think;then act,but Ive learned to do that over time。                 
第三部分(11~15问)   
韦鲁基 
问:如果事情不按你所计划的发展,你又如何重新部署呢?  
答:我开始想像有可能出现的最坏结果,然后找出能避免那糟糕结果出现的预防措施。这样做之后,我通常都能取得和原定目标不相上下的结果。我前面叙述的那个培训例子就是证明。  
描述曾经出现的困难迫使你改变原来的计划,但你还是达到了预期的目的。你是否得到别人的协助支持才能实现这个目标的?吃一堑,长一智,你以后又是如何预见困难的呢?  
Q:How do you regroup when things haven't gone as planned?  
A:I start by trying to imagine the worst possible oute;then I back up and identify precautions I can take to avoid that scenario。In this way I usually end up with a result close to the original goal。The training example I described earlier is proof of that skill。  
问:在你目前的工作中,你是如何对工作任务的轻重缓急排序并用什么措施来处理的?  
答:我的办法就是每天一大早就首先处理两大客户的事务。这样,如果有什么问题出现的话,即使最挑剔的顾客也被照顾得很好。说明你是如何收集资料、如何预见困难和如何应付压力的。叙述一下你的一些个人工作习惯,这些习惯能使你按轻重缓急的次序去安排工作且又能避免管理过细或运作停滞。几年来,有什么方法使得你能越来越好地把握时间?  
Q:How have you prioritized or juggled your workload in your current job?  
A:I juggle by working only on my two major accounts early in the day。That way;if interruptions occur;my most critical customers are taken care of。  
问:说说在最近的一份工作里,你是怎样改进职业技能的。  
答:最令我骄傲的是我对数据库技术的应用。例如,在我们的邮寄服务里,过去对邮件进行人工分类需花费几天的时间,现在通过快速的特征搜索法只需五分钟就完成了。  
描述一下为了提高工作效率而提高了工作技能。一些典型的例子有可能包括:学会一个新软件的应用、参与专业研讨会或者参加成年人学习班。  
Q:Describe a professional skill youve developed in your most recent job。  
A:I'm most proud of my new skills in applying database technology,for example;in our mailing services。What used to take us days of manual sorting now takes five minutes through a quicksearch feature。  
问:为什么服务是一个如此重要的问题?  
答:服务是令消费者满意的重要因素。它和成本一样重要甚至比成本更重要。如果顾客得不到他所期望的或更好的服务,他就不会是你公司的回头客了。此外,这个顾客在你的公司的体验会影响市场上大批顾客对你公司的看法。  
人们肯定会相互交流信息。这不仅影响效益,也影响将来的销售。在很多场合,服务能成为一个公司有别于其竞争者的原因之一。信誉差的服务会使一个公司在市场上的地位大打折扣。  
面试官想断定这个人选是否懂得对顾客的服务能在市场上树立积极形象的重要性,以及顾客服务质量对新销售业务的影响。出色的顾客服务能极大地帮助建立长期客户关系及促进业务的运转,这是盈利公司的生命线。公司的客户关系越长久,公司的盈利可能性就越大。  
Q:Why is service such an important issue?  
A:Service is a major contributor to customer satisfaction。Just as important as;or maybe even more important than;cost。If a customer isnt receiving a level of service that meets or exceeds his or her expectations;that customer wouldn't be a customer for very long。In addition;that customers experience with your pany may affect how potential customers in the marketplace view your pany。People do talk and share information。This may affect not only profits but future sales as we  
ll。In many instances service may be the one thing that distinguishes a pany from the petition。A bad reputation for service may promise a panys position in the marketplace。  
问:告诉我某次你遇上一个怒气冲冲的客人的情形。你是怎样处理这种尴尬场面的?  
答:我在电话公司的顾客服务部时经常会接触到一些怒气冲冲的顾客。发生这种事情时,我尽可能心平气和地与顾客交流,目的是为了让顾客以公事公办的态度来处理事情,且重点是解决问题,大多数时候我能处理好问题,使顾客满意。不过我印象特别深的是一次顾客在电话里用脏话骂人,我尽力保持平静且不让我个人的感受融入这种情景,我不理会那些粗言秽语,我只是对之作了一些记录,继续尽力地帮助他。可他仍是骂个不停,所以,我礼貌地叫他稍后再打电话来找我们的经理。因为在那种情况下,我知道我是没办法解决这个问题了。  
在许多情况下,当别人发脾气或心烦意乱时,你如何反应是很重要的,特别是在服务业里你的反应尤为重要。面试官在寻找能证明你有能力从事大量接触公众的工作的证据。举出一

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